Airlines, including United, are listing specific information on their websites for travelers looking to reschedule or cancel flights due to the coronavirus outbreak. (Photo by Beth Hollerich)

COVID-19: Airline Rebooking Policies

Last updated on March 23, 2020. 

In response to the coronavirus outbreak in the United States, airlines are adjusting flight schedules and issuing specific guidelines for travelers looking to cancel or reschedule their trips.

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Here’s a brief overview of your options for each carrier that currently serves Pittsburgh International Airport, along with links to their travelers advisory pages.

Air Canada

If you purchased tickets for flights between March 4-31, you can make a one-time change (up to two hours before the departing flight) without a change fee. Additionally, Air Canada is allowing passengers to cancel flights and apply the unused value of their tickets toward other flights. Rescheduled travel must be completed by Dec. 31, 2020.

Alaska Air

The Seattle-based carrier is waiving change and cancellation fees. The policies vary for travelers depending on the time of purchase: either on or before Feb. 26, or between Feb. 27 and the end of March.

Allegiant

Allegiant is offering one-time waivers for change fees. Travelers must request a cancellation or change in advance of their flights.

American Airlines

Individuals that purchased tickets before March 1 and are traveling through May 31 can reschedule their flights with change fees waived. Additionally, American is allowing travelers that book tickets in March for travel scheduled through January 30, 2021, to reschedule for a later date without paying change fees.

Boutique Air

Boutique, which offers regional flights between Pittsburgh and Johnstown, Pennsylvania, allows travelers to make changes to their flights without an added fee. Policies vary for tickets purchased as non-refundable fares and refundable fares.

855-268-8478

British Airways

British Airways offers nonstop service between Pittsburgh and London’s Heathrow International Airport. Currently, the London-based airline is allowing travelers to change their destinations, dates of travel, or both, without an added fee, on all bookings made between March 3 and May 31. The current policies also apply to existing trips scheduled to depart through May 31, 2020.

Delta Air Lines

Delta is offering one-time change-fee waivers for its travelers. Tickets purchased for travel in March can be changed without a fee for one year from the date of purchase. Delta advises travelers to continue to check their website for additional updates to rebooking policies.

Frontier

The ultra-low cost carrier is waiving fees for trip changes and cancellations. Travelers can make a one-time change to tickets purchased before March 10 for flights scheduled between March 10-31. Additionally, the airline is offering a $50 travel voucher to eligible individuals that cancel their bookings by March 25 for flights scheduled between March 22 – June 17.

JetBlue

The airline is suspending change and cancellation fees for all fares. For cancellations, JetBlue is refunding travelers through travel credit that will be valid for one year.

Southwest

The Dallas-based carrier never charges travelers an added fee for changing or cancelling their flights, and this policy continues to be in effect for travelers looking to adjust travel plans because of the coronavirus pandemic.

Southern Airways Express

The regional carrier is suspending all change fees through April 15, on all flights, regardless of fare class or date purchased.

Spirit

Travelers flying on Spirit Airlines can make a one-time modification to their travel plans at no cost. The ultra-low cost carrier is also offering travelers the option to receive credit for the full value of their reservation. The credit can be used for up to six months.

United Airlines

United is allowing travelers to change their flights (booked between March 3 and March 31) at no cost for the next 12 months. Additionally, the carrier is waiving change fees for tickets purchased on or before March 2 for flights scheduled between March 9 and May 31.

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