The last few weeks have seen deep, unpredictable changes to the aviation industry, and those changes have created confusion for travelers. Flight cancellations, refund policies, stay-at-home orders, travel bans and more have turned the fairly routine process of going to the airport into a maze of uncertainty for so many people.

The Allegheny County Airport Authority, which operates Pittsburgh International Airport, has compiled a list of frequently asked questions about how the airport is operating and what changes have been made to the travel process in the era of COVID-19:

Is PIT still open?

Yes. PIT is open and remains fully operational to support essential travel. However, airlines have adjusted their schedules to address the decrease in travel demand. Customers should check with their airlines on the status of their flight before leaving for the airport. Airline Contact Information.

Are restaurants and stores open?

Yes, though a number of concessions are temporarily closed or have reduced their hours of operation. For a list of open concessions, please click here.

Is Port Authority’s 28X still operating?

Yes. The 28X bus to the airport is operating under its normal schedule. The bus stops on Baggage Claim level, near Door 6, approximately every 30 minutes. Click here for more information on 28X.

Are parking and hotel shuttles, taxis, and services such as Uber and Lyft still operating?

Yes. Hotel shuttles, rental cars, buses, parking shuttles, and taxis and other ground transportation services continue to operate; however, some may have altered or reduced services and/or hours of operation. Click here for more information on Ground Transportation.

Are Pittsburgh International Airport’s parking lots still open?

All parking has been consolidated into the Short Term Lot, which is temporarily priced at $8 a day. Click here for more information on parking.

Can I drive to PIT to pick someone up?

Yes, but because of healthy practices recommended by the CDC and World Health Organization, we ask that individuals pick up their passengers on Baggage Claim level, curbside. Individuals may use the Short Term Parking lot to wait for their passengers for up to one hour for free.

What is PIT doing to reduce the spread of the coronavirus?

The airport’s response is integrated with the CDC and the Allegheny County Health Department and involves first responder staff that are trained to handle such situations. The airport implemented new healthy travel protocols, which include boosting deep-cleaning routines in the terminal by its 90-person cleaning staff. The new protocols include:

• Enhanced, deep-cleaning routines in the terminal, including restrooms, people movers, authority offices and other common areas;
• Additional hand sanitizing stations installed at approximately 30 locations throughout the airport;
• Increased cleaning frequencies at all high-touchpoint areas including handrails, elevator buttons, door handles, tables, public desks, and chairs;
• The people movers, including hold bars and rails, are being cleaned more frequently;
• Cleaning staff is equipped with hospital-grade disinfectant that is certified environmentally friendly.

What are the screening and/or quarantine procedures for incoming passengers?

International flights coming to the U.S. will be redirected to the airports currently designated to host health screening, of which PIT is not one. Quarantine procedures are determined by public health officials on an individual basis at these airports. At this time, there are no domestic travel bans and passengers are not subject to additional screening or quarantine procedures on flights within the U.S.

I am coming from Ohio to catch a flight. Am I going to be able to enter the state?

Yes, you will be able to enter Pennsylvania. Although Pittsburgh International Airport is located in Allegheny County, one of just six counties in the commonwealth under the order, the airport is exempt from the order.

Am I allowed to come to the airport under the stay-at-home order?

The airport is exempt from the stay at home order, so you are permitted to come to the airport to fly or to pick up a passenger. However, it is strongly recommend staying at home and only come to the airport for essential travel or business.

We are looking to fly this weekend. Does the stay-at-home order include the airport?

The airport is exempt from the stay-at-home order; however, it is stressed that only essential travel should occur. Airlines have reduced flight schedules significantly, so call your airline before departing for the airport.