October 12, 2020
Signs, digital monitors, visual cues keep travelers safe—and help them find their way
October 5, 2020
Surprising study: As fewer fly, customer satisfaction grows
September 21, 2020
COVID-19 concerns force popular annual event online-only this year
September 14, 2020
Support specialists assist passengers with variety of special circumstances
August 17, 2020
Service reps asked about everything from flight info to bringing lollipops through security
August 10, 2020
Personal data, quarantine guidelines part of effort to get virus under control; airlines push compliance
August 3, 2020
STAT-MD will vet medical claims to ensure Delta passengers wear masks or don't fly
July 27, 2020
Survey: Travelers worry about germs on planes, believe airports working to keep them safe
July 20, 2020
Airport reps use smiles, pointing, body language to help travelers find their way







